Last Updated: November 10, 2024

Yachtsman’s Guide LLC is committed to providing our customers with the best possible experience. We understand that plans may change, and we aim to accommodate adjustments and cancellations whenever possible. The following terms outline our cancellation and refund policies for all tours and services booked with us. Please read carefully before booking.

1. General Policy

  • Cancellations and modifications are subject to availability and the timeframes listed below.
  • All cancellation requests must be made in writing by emailing [email protected].
  • Refunds will be processed back to the original payment method, subject to the terms below. Processing time may vary based on your financial institution.

2. Cancellation and Refund Terms

A. Standard Tours and Charters

  • More than 30 Days Before Departure: Full refund, minus a $50 processing fee.
  • 15–30 Days Before Departure: 50% refund of the total booking amount.
  • 7–14 Days Before Departure: 25% refund of the total booking amount.
  • Less than 7 Days Before Departure: No refund.

B. Private or Custom Tours

  • More than 60 Days Before Departure: Full refund, minus a $100 processing fee.
  • 30–60 Days Before Departure: 50% refund of the total booking amount.
  • Less than 30 Days Before Departure: No refund.

3. No-Show Policy

If a guest fails to arrive at the scheduled check-in time, this will be considered a “No-Show,” and no refund will be issued. Guests are advised to arrive at least 30 minutes before departure to ensure smooth check-in and boarding.

4. Weather Policy

Our guests' safety is our priority. Tours and charters may be canceled or rescheduled in the event of severe weather or unsafe conditions. If a tour or charter is canceled by Yachtsman's Guide LLC due to weather or other uncontrollable factors, you will be given the following options:

  • Full Refund: You may opt for a full refund, with no cancellation fee.
  • Reschedule: You may reschedule your booking at no additional cost, subject to availability.
  • Credit: You may receive a credit toward a future booking, valid for 12 months from the original booking date.

5. Modifications and Rescheduling

Requests to modify or reschedule bookings are subject to availability and must be made at least 14 days prior to the scheduled departure date. Rescheduling requests made with less than 14 days' notice may incur additional fees or may not be accommodated.

6. Group Cancellations

For groups of 10 or more guests, special cancellation policies may apply. Please contact our support team at [email protected] for more information.

7. Third-Party Activities and Non-Refundable Items

Certain add-ons or third-party activities arranged through Yachtsman's Guide LLC (e.g., dining, special excursions, transportation) may be non-refundable. Details will be provided at the time of booking, and any cancellation of such services is subject to the terms of the third-party provider.

8. How to Request a Cancellation or Refund

To request a cancellation or refund, please email us at [email protected] with the following details:

  • Name on booking
  • Booking ID or confirmation number
  • Reason for cancellation
  • Preferred refund option, if applicable

9. Contact Us

For any questions or assistance regarding cancellations and refunds, please contact our customer service team at:

Yachtsman’s Guide LLC
225 Broadway #111
San Diego, CA 92101
Phone: +1 619-575-0033
Email: [email protected]